Part 1
Questions 1-10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
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Part 2
Questions 11-14
Talk to new kitchen assistants
Questions 15-16
Choose TWO letters, A-E.
According to the manager, which TWO things can make the job of kitchen assistant stressful?
Questions 17-20
What is the responsibility of each of the following restaurant staff?
Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20
Responsibilities
| A | training courses |
| B | food stocks |
| C | first aid |
| D | breakages |
| E | staff discounts |
| F | timetables |
Restaurant staffJoy Parkins 17 David Field 18 Dexter Wills 19 Mike Smith 20 |
Part 3
Questions 21-23
Choose the correct letter, A, B or C.
Paper on Public Libraries
Questions 24-30
Complete the notes below.
Write ONE WORD ONLY for each answer.
Study of local library: possible questions● whether it has a 24 of its own ● its policy regarding noise of various kinds ● how it’s affected by laws regarding all aspects of 25 ● how the design needs to take the 26 of customers into account ● what 27 is required in case of accidents ● why a famous person’s 28 is located in the library ● whether it has a 29 of local organisations ● how it’s different from a library in a 30 |
Part 4
Questions 31-40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
Four business valuesMany business values can result in 31
.
Senior managers need to understand and deal with the potential 32
that may result.
Collaboration
During a training course, the speaker was in a team that had to build a 33
.
Other teams experienced 34
from trying to collaborate.
The speaker’s team won because they reduced collaboration.
Sales of a 35
were poor because of collaboration.
Industriousness
Hard work may be a bad use of various company 36
.
The word ‘lazy’ in this context refers to people who avoid doing tasks that are 37
.
Creativity
An advertising campaign for a 38
was memorable but failed to boost sales.
Creativity should be used as a response to a particular 39
Excellence
According to one study, on average, pioneers had a 40
that was far higher than that of followers.
Companies that always aim at excellence may miss opportunities.
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